# 策劃師取消體驗預約

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及時更新日曆並履行所有預訂十分重要。頻繁取消或未出現，均違反了我們的[**《體驗規範》**](https://support.dotcept.com/must-read/policy)，並可能導致從Dotcept中刪除體驗。
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### 取消「待確認」的體驗：

所有訂單必須在48小時內作出回覆，否則訂單將自動被取消。

策劃人主動取消「待確認」的體驗，將不受到處分。相反，若訂單被自動取消，系統會紀錄低策劃人的回覆率。而回覆率一直低於平均值的策劃人可能會受到處罰。

### 取消「已確認」的體驗：

請前往[**「取消訂單」**](https://www.help.dotcept.com/refund)。

取消預訂可能會破壞客人的計劃。因此，如果您取消客人已經預訂的體驗，則可能會受到罰款。取消可能會產生高達所取消體驗預訂價值20％的費用。策劃人必須在收到郵件7日內，必須前往「繳交費用」，否則帳戶或被終止。

更多可查看：[**《退訂政策》**](https://support.dotcept.com/manage-booking/cancellation-policy)

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